Have a question or need assistance? Our team is just an email away! Reach out to us anytime. We’ll get back to you as soon as possible.

Go Back to Store

iHeartCats

For vendors interested in submitting a product or service proposal to iHeartCats, please send a detailed email to&#xA0;<a href="mailto:product@iheartcats.com">product@iheartcats.com</a>&#xA0;If interested, a member of our team will get in contact with you.

For vendors interested in submitting a product or service proposal to iHeartCats, please send a detailed email to product@iheartcats.com. If interested, a member of our team will get in contact with you.

How can I submit a product or service proposal?

Product Information

Can I add item(s) to an order I placed?

Can I cancel an order or item(s) within an order?

Do you ship to Puerto Rico?

Gifting Options

How can I track my order?

How can I update payment for my autoship order?

How can I update the address for my autoship order?

How do I reschedule or delay my Autoship order?

How much does shipping cost?

How to cancel an autoship order

I only received part of my order. Where's the rest?

I placed an order and didn't receive a confirmation/receipt. What do I do?

If I choose expedited shipping, when will my order arrive?

International Ordering

My coupon code isn't working

My order has shipped. Can I make changes to my delivery address?

My tracking information says my order was delivered, but I didn't receive it. What do I do?

Order processing information

Personalizing Ornaments

Placing an order

Shipping to an APO/FPO address

Shopping Cart

What are pre-order items?

What are your gifting options?

What are your holiday ordering deadlines?

What countries does iHeartCats ship to?

What if the item I want is out of stock?

What payment types does iHeartCats accept?

What shipping carrier does iHeartCats use?

When will my order be delivered?

When will my order ship?

Where's my order?

Why is my tracking number not showing any info?

Why was my credit card charged before my order shipped?

Will my order be shipped or delivered in more than one package?

Ordering & Delivery

90-Day Returns, Exchanges & Replacements Policy

Returns & Replacements

Create an account

Data erasure request

Delete my personal information

Forgot/lost password

How do I edit my personal information?

How do I view my order history?

How to add a pet to your account for iHeartCats Birthday Club

What is a payment error code?

Where do I enter my store credit or coupon code?

Why can't I log into my account?

My iHeartCats Account

Christmas Tree Cat Night Light

Filled With Love Memorial Magnetic Therapy Bracelet - Size Adjustment Video Tutorial

How do I assemble the In Memory Of -Never Leave My Heart Memorial Cat Solar Light?

How do I charge my solar lights?

How to submit a product review

Where are your products made?

How can I start an autoship subscription?

How to unsubscribe from iHeartCats Birthday Club

How to unsubscribe from our email list

Purrfect Start Program

Safe & Together Program

What is Autoship?

Memberships, Subscriptions & Communications

Blanket Donation

Can I make a direct donation?

Do you accept guest posts?

Do you have any pets for adoption?

Do you offer free samples?

Do you offer white label products?

How can I contact customer service?

How can I donate directly to a specific cause?

How can I get a coupon or promo code?

How can my business advertise on iHeartCats?

General

How can I submit a product or service proposal?Updated 2 months ago