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iHeartCats

Can I add item(s) to an order I placed?

Can I cancel an order or item(s) within an order?

Do you ship to Puerto Rico?

Gifting Options

How can I track my order?

How can I update payment for my autoship order?

How can I update the address for my autoship order?

How do I reschedule or delay my Autoship order?

How much does shipping cost?

How to cancel an autoship order

I only received part of my order. Where's the rest?

I placed an order and didn't receive a confirmation/receipt. What do I do?

If I choose expedited shipping, when will my order arrive?

International Ordering

My coupon code isn't working

My order has shipped. Can I make changes to my delivery address?

My tracking information says my order was delivered, but I didn't receive it. What do I do?

Order processing information

Personalizing Ornaments

Placing an order

Shipping to an APO/FPO address

Shopping Cart

What are pre-order items?

What are your gifting options?

What are your holiday ordering deadlines?

What countries does iHeartCats ship to?

What if the item I want is out of stock?

What payment types does iHeartCats accept?

What shipping carrier does iHeartCats use?

When will my order be delivered?

When will my order ship?

Where's my order?

Why is my tracking number not showing any info?

Why was my credit card charged before my order shipped?

Will my order be shipped or delivered in more than one package?

Ordering & Delivery

90-Day Returns, Exchanges & Replacements Policy

Returns & Replacements

Create an account

Data erasure request

Delete my personal information

Forgot/lost password

How do I edit my personal information?

How do I view my order history?

How to add a pet to your account for iHeartCats Birthday Club

What is a payment error code?

Where do I enter my store credit or coupon code?

Why can't I log into my account?

My iHeartCats Account

Christmas Tree Cat Night Light

Filled With Love Memorial Magnetic Therapy Bracelet - Size Adjustment Video Tutorial

How can I submit a product or service proposal?

How do I assemble the In Memory Of -Never Leave My Heart Memorial Cat Solar Light?

How do I charge my solar lights?

How to submit a product review

Where are your products made?

Product Information

How to unsubscribe or opt out of iHeartCats marketing

How can I start an autoship subscription?

What is Autoship?

Autoship

Hero VIP Club Guide

Hero VIP Membership - How to Join

Hero VIP Membership - How do I update payment?

Hero VIP Membership - How do I access my membership deals/discounts?

Hero VIP Membership - How do I cancel my membership?

Hero VIP Club

Birthday Club – Celebrate Your Cat's Special Day!

How to unsubscribe from iHeartCats Birthday Club

Birthday Club

Memberships, Subscriptions & Communications

Blanket Donation

Can I make a direct donation?

Do you accept guest posts?

Do you have any pets for adoption?

Do you offer free samples?

Do you offer white label products?

How can I contact customer service?

How can I donate directly to a specific cause?

How can I get a coupon or promo code?

How can my business advertise on iHeartCats?

General

Purrfect Start Program – Giving Newborn Kittens a Fighting Chance

Safe & Together Program – Helping Survivors and Their Pets Escape Abuse

Giveback Programs

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Ordering & Delivery

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My iHeartCats Account

Product Information

Memberships, Subscriptions & Communications

General

Giveback Programs