Once an order has been placed on iHeartCats.com, we’re unable to add items to it. However, if you forgot to include an item in your order, you may place a new order for any additional products you need. This ensures you’ll receive all the items you w
You may request to cancel physical items or orders that haven’t shipped yet by contacting us as soon as possible here. Once an order is placed, our fulfillment team is moving quickly to get it shipped, so while we can’t guarantee a cancellation, we w
Yes, we do ship to Puerto Rico. However, due to fulfillment reasons, Puerto Rico is listed as a country of its own. So rather than selecting United States as the country, select Puerto Rico instead once you reach the Cart or Checkout page. Examples:.
We're delighted you're considering sending a gift from iHeartCats! Here's how to place a gift order:. Common Questions. Q: Can I send a gift to multiple addresses?. A: Yes! You can place separate orders for each recipient, each with its own shipping
We know how exciting it is to await your package, and we’re here to ensure you can easily track your order every step of the way. To check your order status, visit our Tracking Page. Note:. Domestic Shipments. Once your order has shipped, delivery ca
To update payment for your autoship order, please follow the instructions below:. Please note: if your schedule has been recently paused due to a payment failure, you will need to reactivate your schedule under My Account > Scheduled orders.
To update the shipping address for your autoship order, please follow the instructions below:. Please note: The address update will reflect on future orders only. If you already have an order in processing prior to making an address update in your ac
To reschedule or delay your scheduled autoship order (change your next occurrence date), please follow the steps below:. Please note: If your schedule has already cycled and an order is in processing, you will need to contact our Hero Support Team di
Our shipping costs vary by product and shipping address so, we recommend that you add the items you would like to your shopping cart. The shopping cart page will display a 'Calculate Shipping' link which you can click and enter your Country, State, a
If you wish to cancel or push back only the upcoming scheduled order but continue with future autoship orders, simply change your next occurrence date. The steps are below:. If you wish to cancel the scheduled order permanently and no longer receive
Some items in our store are fulfilled from different locations. This means your order may arrive in multiple packages. If this applies to your order, it will be confirmed on your order receipt and in your shipping notifications. If you’ve received on
Here are a few tips for confirming your order / verifying your purchase:
We offer expedited shipping, Two Day and Next Day options, with delivery Monday through Saturday* (*exclusions apply - see chart below for details).
At iHeartCats, we’re excited to offer international shipping to our global family of cat lovers! Here’s a detailed guide to help you understand our international ordering options. DDP is currently available for orders shipping to Australia, Canada, U
If the coupon you've attempted to use isn't working, this article will help explain possible reasons why. Common coupon code error messages:. Coupon "_____" does not exist - if this comes up, double check the spelling of the code and try again. If th
Once an order ships, we are unable to make changes to the shipping address that you provided on the order. However, in some cases, you can contact the shipping carrier directly to request a change. If your order was shipped via DHL, unfortunately no
We understand how frustrating it can be when your tracking information shows that your package was delivered, but you can’t find it. Most packages arrive as expected when the tracking indicates delivery, but occasionally, packages can be mistakenly m
Order processing time will vary based on the product and the shipping method selected. Ready-to-ship items. Ready-to-ship items are items that are available in inventory at the time of purchase. For these items, processing time will vary based on the
Steps for personalizing ornaments my vary a bit by product - however, the personalization process will be similar.
We're excited to guide you through the simple steps of placing an order on our online store. Below is a detailed walkthrough to ensure a smooth shopping experience:. 1. Browse Products:. 2. Add Items to Cart:. 3. Review Your Cart:. 4. Proceed to Chec
We do ship to APO/FPO addresses via USPS. Be sure to include the recipient’s full name and rank if applicable.
Products will remain in your cart until they are purchased or removed. It’s easy to manage your items by clicking the shopping cart icon at the top of any iHeartCats.com page. The cart page is a great place to review your order before you checkout. P
Pre-ordering is when you purchase an item before it is available, with the understanding that it will be shipped later. For orders containing pre-order items please note:
If you are placing a gift order, you may opt to create a gift note. This option is presented at Checkout and must be selected prior to completing your purchase. On the Payment page of Checkout, you will see "Is this a gift? (optional)" above the Plac
Our holiday ordering deadlines are posted throughout our website on the product pages themselves as the deadline will depend on the product you are ordering and the shipping method selected. As long as you place your order by these deadlines, we do o
We currently ship to all countries except:. Albania, Algeria, Angola, Benin, Brazil, Cameroon, Cook Islands, Costa Rica, Crimea-Region of Ukraine, Cuba, Gambia, Guatemala, Indonesia, Iran, Kyrgyzstan, Laos, Lebanon, Liberia, Libya, Malawi, Moldova, M
If an item you want is out of stock, we encourage you to join the waitlist for that product (if available). This will allow you to be notified via email as soon as the item becomes available for purchase. Additionally, you can reach out to our Hero S
We accept:
We use a variety of carriers for delivery to our customers: Domestic orders ship via USPS, UPS and DHL. International orders are sent via UPS Mail Innovations with the local postal service making the final delivery.
We are committed to delivering orders quickly and efficiently while providing the best paw-sible service. Below, you’ll find important details about our fulfillment process, including order processing times and transit & delivery estimates. Processin
We know you’re eager to receive your order, and we’re here to help you understand when you can expect your order to ship. Processing time (prior to shipping) depends on the the item, its shipping location, and the selected shipping method (Standard o
To view your order status and tracking details, please visit our Track Order page here. Note:.
Tracking numbers are issued by a shipper and then updated during the process. If a tracking number is issued, then the shipping label has been printed and prepared for pick-up. How frequently the information is updated depends on the carrier (usually
Every merchant is different. If you place an order with iHeartCats.com, your credit card or PayPal account is charged at the time the order is placed. In adherence to the Federal Trade Commission and the Mail, Internet, or Telephone Order Merchandis
Some items in our store are fulfilled from different locations. This means your order may arrive in multiple packages. If this applies to your order, it will be confirmed on your order receipt and in your shipping notifications. If you’ve received on