When will my order be delivered?Updated 2 months ago

We are committed to delivering orders quickly and efficiently while providing the best paw-sible service. Below, you’ll find important details about our fulfillment process, including order processing times and transit & delivery estimates.

Order Processing Time

Processing time (prior to shipping) depends on the item, its shipping location, and the selected shipping method (Standard or Expedited).

To find out where a specific item is shipped from, check the Shipping Info icon on the product page.

Standard Shipping (United States & International): 

• Items Shipping from California: Orders are processed within up to 4 days (Monday through Saturday).
• Items Shipping from Michigan: Orders are made-to-order and processed within up to 7 business days (Monday through Friday).

Expedited Shipping (United States Only)

Expedited shipping (2-Day or Next-Day Delivery) is only available for items shipping from California being delivered within the 48 contiguous states.

• Orders placed Monday through Saturday (excluding holidays) by 12:00 PM PST / 3:00 PM EST: Ship the same day
• Orders placed Monday through Saturday after 12:00 PM PST / 3:00 PM EST, on Sundays, or on holidays: Ship the following business day

Transit & Delivery Time

Once your order is shipped, transit times will vary based on your selected shipping method and destination.

Domestic (U.S. & U.S. Territories)

• Standard Shipping: Delivery typically occurs within 10 business days M-F after the order is shipped. For orders shipped to U.S. territories or locations outside the 48 contiguous states (e.g., Alaska, Hawaii, Puerto Rico), delivery may take longer.
• 2-Day Air: Delivery occurs within 2 days Monday through Saturday, excluding holidays, after the order is shipped. No delivery on Sunday.
• Next Day Air: Delivery occurs on the following business day M-F, excluding holidays, after the order is shipped. No delivery on Saturday or Sunday. 

International: Duties and Taxes Paid (shipping to AU/ CA/ UK/ NZ):

DDP is currently available for orders shipping to Australia, Canada, United Kingdom, and New Zealand. With DDP, customs duties and taxes are calculated and paid at checkout, ensuring a smooth delivery experience with no surprise fees.

Shipping Methods for DDP:

• Standard Shipping: Delivery typically occurs within 14 business days M-F, excluding holidays, after the order is shipped.
• Premium Shipping: Delivery typically occurs within 10 business days M-F after the order is shipped.

International: Duties and Taxes UNPAID

DDU is available for all countries outside of the USA, including those that support DDP. With DDU, any applicable customs duties and taxes are handled by your country’s customs office and are payable upon delivery.

Shipping Method for DDU:

• Standard Shipping: Delivered within 4 weeks after the order is shipped. Final delivery will be made by your local post office. Duties and taxes are due upon receipt.  Expedited service options are not available

Tracking Your Order

As soon as your order ships, you will receive a confirmation email with a tracking number. This allows you to follow your package’s journey from our warehouse to your doorstep. Visit our Tracking Page.