Create an account
To create a shopping account:. Note: You do not need an account to place an order (with the exception of autoship subscription orders) - you can checkout as a guest.
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My iHeartCats Account
Data erasure request
If you'd like to have your information removed from our system, please use the link below to submit your request. https://iheartcats.com/privacy-terms/privacy-web-form/
Delete my personal information
If you wish to delete your account and all personal information associated with it, please visit the link below. https://iheartcats.com/privacy-terms/privacy-web-form/
Forgot/lost password
Need to reset your password?. You can reset your iHeartCats password directly from our website here. If you enter the correct email/username associated with your account, you will be sent an email within 10 minutes of submitting the request to reset
How do I edit my personal information?
To edit your personal account information (such as name, email address, etc.), first sign into your account with your username and password. Once you have signed in you can edit your profile by selecting Account Details, Payment Method, or Addresses
How do I view my order history?
To view your order history, first sign into your iHeartCats.com account with your user name and password. Then select Orders located in "My Account". Order history includes the status of current and previous orders. *Please note: If you placed an ord
How to add a pet to your account for iHeartCats Birthday Club
To add a pet to your account for the iHeartCats Birthday Club, you will need to edit the weblink below (to include your email address that is associated with your Birthday Club sign up) and then visit that web page. https://iheartcats.com/birthday-cl
What is a payment error code?
Common Credit Card Payment Error Codes2 = General decline by card issuing bank or service provider3 = Refer to card issuing bank for verbal approval27 = Address Verification Service (AVS) mismatch999 = Unknown system error. Solutions1) Make sure you
Where do I enter my store credit or coupon code?
If you have an hero credit (store credit), coupon / promo code or e-gift certificate that you would like to redeem on your order, enter the code at the Cart page OR Checkout page prior to completing your purchase. 1. At the Cart Page: Enter your code
Why can't I log into my account?
1 - You might not have an account. You may have placed an order or subscribed to our email list but, that does not necessarily mean that you have a shopping account unless you specifically created one. 2 - You may already be logged into your account.