How do I reschedule or delay my Autoship order?Updated 2 months ago

To reschedule or delay your scheduled autoship order (change your next occurrence date), please follow the steps below:

1. Login to your account here.
2. Once you are logged in, go to My Account > Scheduled Orders.
3. Select the pencil icon to 'View / Edit' the schedule (this will show you the schedule details).
4. Next, click 'Edit Schedule'. 
5. In the box for Next Occurrence, change the date listed - you can manually type in the date of choice or use the calendar icon. 
6. When finished, click 'Update Schedule'. 

Please note: If your schedule has already cycled and an order is in processing, you will need to contact our Hero Support Team directly to request a cancellation for the order. Visit My Account > Orders to see if you have an order in processing.